Privacy Policy

Introduction

We are Mocha Property Management Ltd, a property letting agency committed to safeguarding your personal data. This Privacy Policy outlines how we handle your personal information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 (“Data Protection Legislation”).

Contact Information

Data Controller: Mocha Property Management Ltd. Trading as Mocha Property.

Address: Unit C1 A, Poole Hall Industrial Estate, Ellesmere Port, England, CH66 1ST

Email: [email protected]

Your Rights

Under Data Protection Legislation, you have the following rights:

  1. Right to be Informed: You have the right to be informed about how your personal data is used.
  2. Right of Access: You can request access to the personal data we hold about you.
  3. Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
  4. Right to Erasure: You can request the deletion of your personal data under certain conditions.
  5. Right to Restrict Processing: You can request the restriction of processing under certain circumstances.
  6. Right to Data Portability: You can request the transfer of your personal data to another organisation.
  7. Right to Object: You can object to the processing of your personal data under certain circumstances.
  8. Rights Related to Automated Decision Making and Profiling: You can object to decisions made solely by automated means.

To exercise any of these rights, please contact us at [email protected] with the subject line: “Subject Access Request”. Please provide a photocopy of your driver’s licence or passport to verify your identity. We will respond within 30 days.

Lawful Bases for Processing Personal Data

We process your personal data under the following lawful bases:

  • Consent: When you have given us clear consent.
  • Contract: When processing is necessary for a contract we have with you.
  • Legal Obligation: When processing is necessary to comply with the law.
  • Vital Interests: When processing is necessary to protect someone’s life.
  • Public Task: When processing is necessary to perform a task in the public interest or for official functions.
  • Legitimate Interests: When processing is necessary for our legitimate interests, unless overridden by your rights.

Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: First name, last name, username, marital status, title, date of birth, gender.
  • Contact Data: Address, email address, telephone numbers.
  • Financial Data: Bank account and payment card details.
  • Transaction Data: Details about payments to and from you.
  • Technical Data: IP address, browser type and version, time zone setting, and location.
  • Profile Data: Username, password, interests, preferences.
  • Usage Data: Information about how you use our website.
  • Marketing and Communications Data: Preferences in receiving marketing from us.

How We Use Your Personal Data

We use your personal data for the following purposes:

  • Analytics: To understand how you use our website and improve our services.
  • Fraud Prevention: To combat fraud.
  • Contact Submission: To respond to enquiries or complaints.
  • Phone Calls: For training and auditing purposes.
  • Email and Web Contact: To improve our service to you.
  • Consumer Marketing: To send you marketing information.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

    Sharing Your Personal Data

    We may share your personal data with:

    • Service Providers: For IT and system administration services.
    • Professional Advisers: Including lawyers, bankers, auditors, and insurers.
    • HMRC, Regulators, and Other Authorities: When required by law.

    International Transfers

    Some of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA.

      Complaints

      If you have any complaints about our handling of your personal data, you can contact us directly at [email protected]. Additionally, you can lodge a complaint with the Information Commissioner’s Office (ICO) via ico.org.uk.

        Changes to This Privacy Policy

        We may update this policy from time to time. The latest version will always be available on our website.

          Contact Us

          If you have any questions about this Privacy Policy, please contact us at:

          Mocha Property Management Ltd.

          Address: Unit C1 A, Poole Hall Industrial Estate, Ellesmere Port, England, CH66 1ST

          Email: [email protected]